I’m firmly in the Augmented Intelligence camp when it comes to where I think the real benefits lie when it comes to AI. Turns out the biggest benefit for business comes from pairing humans with machines, not replacing. 👤+🤖=❤️
In our research involving 1,500 companies, we found that firms achieve the most significant performance improvements when humans and machines work together.
Surprise, surprise, humans and machines are good at different things! Shocker, I know. But that means that, if done properly, they can be combined to achieve better results than either could individually. The dream and promise of centaurs. 🙌
According to this study there are 3 rolls humans need to fill with their machine counterparts 👤:
They must train machines to perform certain tasks; explain the outcomes of those tasks, especially when the results are counterintuitive or controversial; and sustain the responsible use of machines (by, for example, preventing robots from harming humans).
And in a nice but of symmetry, the rule of threes applies to the machines as well 🤖:
They can amplify our cognitive strengths; interact with customers and employees to free us for higher-level tasks; and embody human skills to extend our physical capabilities.
That second one, interact, is the hot button topic right now, as evidenced by Google’s Duplex and the reaction it garnered. 🖲
Src: Harvard Business Review